Shipping Policy

Order Processing

Orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Once your order has been dispatched, you will receive a confirmation email containing tracking information, where available.

Estimated Delivery Time

Estimated delivery time is 5–10 business days after dispatch. Delivery times may vary depending on the destination, carrier, customs procedures, weather conditions, or other circumstances beyond our control.

Shipping Costs

Applicable shipping costs will be displayed at checkout before you complete your purchase.

Order Tracking

If tracking is available, a tracking number will be sent to your email after your order has been shipped. Please allow up to 48 hours for the tracking information to become active.

Incorrect Address

Customers are responsible for providing complete and accurate delivery information. If you notice an error in your shipping address, please contact us immediately at crystalbates199396@gmail.com.

We cannot guarantee that the address can be changed after an order has been processed or dispatched. Additional shipping costs caused by an incorrect or incomplete address may be charged to the customer.

Delayed, Lost or Damaged Packages

If your order is significantly delayed, lost, or arrives damaged, please contact us at crystalbates199396@gmail.com with your order number and relevant photographs, where applicable. We will review the issue and assist you with the next steps.

Customs Duties and Taxes

For international orders, customs duties, import taxes, and other fees may apply. Unless otherwise stated at checkout, these charges are the customer’s responsibility and are determined by the authorities in the destination country.

Contact Information

TDC NET A/S
Klokkestøbervej 9
5230 Odense M
Denmark

Email: crystalbates199396@gmail.com
Business registration number (CVR): 40075267